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Professional Highlights

Expert in cost-effective and value-added business process re-engineering utilizing Six Sigma , DMAIC and Lean methodologies. Track record of success aligning goals to drive process improvement and productivity using customer data. Exceptional leader and listener, with a talent for building lasting relationships with customers, senior management and staff. Drives and delivers Voice of Client initiatives utilizing Net Promoter System to reduce customer churn and increase engagement.

Expertise

  • Six Sigma
  • Data Mining
  • C-Suite & Stakeholder Presentations
  • Competitive Analysis
  • Project Management Certified (PMP)
  • Program Management
  • Big Data
  • Process Reengineering
  • Change Management
  • Quality Assurance
  • Procedure Development
  • Business Analysis
  • Strategic Planning
  • Quality Control
  • Requirement Identification

Education

  • Bachelor of Science, Manufacturing Systems, Wichita State University

Experience

  • Implementing Lean Six Sigma in Revenue Cycle for Healthcare Clients.
  • Improved Clinical Denials by 45% using DMAIC methodology resulting in $1.3M in cost avoidance.
  • Reduced Accounts Receivables by 10 days increasing cash flow by $2.6M
  • Created Voice of the Client Program with On Line Dashboard and KPI’s in IT Services.
  • Streamlined Inventory management process in Service Industry resulting in $460K savings.
  • Trained more then 200 Green Belts and 20 Black Belts.
  • Conducted several KAIZEN events across multiple service lines and Industries.

Certifications

  • NPS Certified, Satmetrix
  • PMP Certified PMI Number 1803041
  • Certified Master Black Belt, Service Master
  • Certified Black Belt, Bombardier Aerospace
  • Certified DDI-Development Dimension International, Facilitator for Learning Systems
  • Certified CPIM, Supply Chain Module
  • Lean and 5S course. BMG group
  • Member of PMI-Project Management Institute
  • Member of CXPA-Customer Experience Professionals Associations
  • Professional Member of ISSP, International Society of Six Sigma Professionals.
  • Member of ASQ-American Society of Quality.
  • Member of APQC-American Productivity & Quality Center.

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